MAXDATA UK Ltd and RepairTech Limited join
A unique partnership in customer service and support
Understanding and adapting to the ever-changing
needs of information technology users is critical to every
business. As part of an ongoing process of improvements in
the level of customer service and support it offers, MAXDATA
UK Ltd has restructured its warranty support supplier
base. As a result, the company is pleased to announce its
partnership with RepairTech Limited as a strategic supplier
of after sales warranty support for its range of MAXDATA notebooks
and Belinea CRT and LCD monitors.
RepairTech have developed control and reporting systems
with our business model and customer needs specifically in
mind, commented Karen Alldred, MAXDATA UK Customer Service
Manager. This obviously brought us immediate benefits
in reducing costs, tracking products in the repair loop and,
above all, being able to provide our customers with effectively
real time information about when products would
be either exchanged or repaired.
In response to several months research, RepairTechs
findings indicated a desire to move away from the traditional
off the shelf package and to develop a more accommodating
method of working says Richard Costello, Director at
RepairTech Limited. This has been achieved with the
implementation of new control systems which utilise todays
state of the art technology, enabling RepairTech to adapt
to customer requirements on a daily basis.
Work is processed by a dedicated team of experienced engineers
who ensure that products are repaired to a high standard with
regular progress reports and customer contact, guaranteeing
timely delivery and a service which often exceeds expectations.
Detailed reports, labelling and tracking systems go together
to provide an in-depth management system. This results in
timely and accurate reports which account for each stage of
the products journey throughout the repair or exchange process.
Coupled with RepairTechs ability to provide customers
with a dedicated telephone and fax line, linked directly to
their Customer Services Department, ensures that any query
is answered quickly and efficiently.
MAXDATA UK Ltd supplies products to a very demanding customer
base and in recognising the pressures faced by an IT vendor,
RepairTech has adopted a flexible working philosophy. Some
of the tailor made services adopted by MAXDATA in this partnership
include advanced warranty exchange and loan services, return
to base repair and modification, extended warranty for monitors
and same day services.
About MAXDATA UK
Established in 1997, MAXDATA UK produces the highly successful
Belinea monitors offering an innovative range of CRT and flat
panel TFT devices. MAXDATA has assumed market leadership in
the branded monitor sector in Western Europe and introduced
a competitive range of MAXDATA notebooks and PCs in 1999.
MAXDATA UK sells exclusively to the indirect channel through
over 500 dealers and resellers. MAXDATAs commitment
to customer service includes next day, direct delivery to
dealers customers, full warehouse facility with all
models in stock, repair facility with swap out service. Further
information can be found at http://www.maxdata.co.uk