CaseStudies

MAXDATA UK Ltd and RepairTech Limited join forces
A unique partnership in customer service and support

Understanding and adapting to the ever-changing needs of information technology users is critical to every business. As part of an ongoing process of improvements in the level of customer service and support it offers, MAXDATA UK Ltd has restructured it’s warranty support supplier base. As a result, the company is pleased to announce its partnership with RepairTech Limited as a strategic supplier of after sales warranty support for its range of MAXDATA notebooks and Belinea CRT and LCD monitors.

“RepairTech have developed control and reporting systems with our business model and customer needs specifically in mind,” commented Karen Alldred, MAXDATA UK Customer Service Manager. “This obviously brought us immediate benefits in reducing costs, tracking products in the repair loop and, above all, being able to provide our customers with effectively ‘real time’ information about when products would be either exchanged or repaired.”

“In response to several months research, RepairTech’s findings indicated a desire to move away from the traditional ‘off the shelf’ package and to develop a more accommodating method of working” says Richard Costello, Director at RepairTech Limited. “This has been achieved with the implementation of new control systems which utilise today’s state of the art technology, enabling RepairTech to adapt to customer requirements on a daily basis.”

Work is processed by a dedicated team of experienced engineers who ensure that products are repaired to a high standard with regular progress reports and customer contact, guaranteeing timely delivery and a service which often exceeds expectations.

Detailed reports, labelling and tracking systems go together to provide an in-depth management system. This results in timely and accurate reports which account for each stage of the products journey throughout the repair or exchange process. Coupled with RepairTech’s ability to provide customers with a dedicated telephone and fax line, linked directly to their Customer Services Department, ensures that any query is answered quickly and efficiently.

MAXDATA UK Ltd supplies products to a very demanding customer base and in recognising the pressures faced by an IT vendor, RepairTech has adopted a flexible working philosophy. Some of the tailor made services adopted by MAXDATA in this partnership include advanced warranty exchange and loan services, return to base repair and modification, extended warranty for monitors and same day services.

About MAXDATA UK
Established in 1997, MAXDATA UK produces the highly successful Belinea monitors offering an innovative range of CRT and flat panel TFT devices. MAXDATA has assumed market leadership in the branded monitor sector in Western Europe and introduced a competitive range of MAXDATA notebooks and PCs in 1999.

MAXDATA UK sells exclusively to the indirect channel through over 500 dealers and resellers. MAXDATA’s commitment to customer service includes next day, direct delivery to dealer’s customers, full warehouse facility with all models in stock, repair facility with swap out service. Further information can be found at http://www.maxdata.co.uk