Services

RepairTech offers a whole host of service solutions to its customers. Whilst the list below gives an overview to some of these services, RepairTech ensures that:

"Every service we offer a customer is tailored to that customers exact requirements"

This policy is wholly consistent with our Service Philosophy.

1) Return to Base Service

This service involves customers sending in their unit for repair directly to RepairTech. RepairTech will repair the unit, typically within 72 hours, and return the unit to the customer on a date and time to be agreed with the customer.

To arrange a Return to Base service, please contact:

RTB@repairtech.co.uk

Be sure to include details of your products model number, description, serial number and fault.

2) Warranty Repairs

RepairTech is an authorised and accredited Repair Agent for several leading IT manufacturers.

To find out if RepairTech can offer you a warranty repair service please contact:

warrantyrepairs@repairtech.co.uk

3) Warranty Exchange Service

The RepairTech Customer Service Centre receives calls on behalf of Manufacturers and performs the following process:

• validate customers warranty entitlement
• validate fault and confirm the fault is genuine
• arrange for a replacement unit to be sent to the customer
• arrange collection of the faulty unit (may be simultaneous)
• arrange for repair of the faulty unit
• arrange for storage of the faulty unit once it has been fully repaired & tested

4) Logistics services

RepairTech offers its customers a total logistics solution.

RepairTech has systems integration with its logistics partners which allows real time online tracking for all customers via the internet.

Through our strategic partnerships with couriers, we offer a host of fully insured logistics services, these include:

- On Site Exchange

- Delivery or Collection Only

- Timed / Scheduled deliveries

- Pallet / Bulk deliveries

- On Site Modifications / Upgrades

- Loan Services

- Installation Services (for example, projectors)

Couriers are chosen who can prove they will provide the high level of care required for the nature of the products we service. At all times RepairTech takes full responsibility for items in transit so you can be assured of secure and safe management of your stock in transit.